User Privacy Policy
Brango is committed to protecting the personal information of people who interact with our services. This Privacy Policy explains how we collect, use, store and protect personal, technical and transactional data, and describes the choices and rights available to users in relation to their information. Our approach follows recognised security practices and is tailored to New Zealand users where relevant, including references to NZD when financial context is required. Contact details and mechanisms for exercising data rights are provided below.
Types of Data We Collect
Personal information includes name, email address, date of birth and identity documents provided for KYC such as passport or driver’s licence. Technical data covers IP address, device identifiers, browser and operating system details, and location data where permitted. Transactional data comprises deposits, withdrawals, game activity, bet history and payment method details including cryptocurrency wallet identifiers when used.
How We Use Information
Collected data is used to create and manage accounts, verify identity for regulatory compliance, process payments in NZD and other currencies, and to provide core services such as game access and customer support. Transactional and technical data also helps detect and prevent fraud, enforce account restrictions and comply with legal obligations. Aggregated anonymised data may be used for analytics and product improvement without identifying individual users.
Data Protection and Security Practices
Encryption and Access Controls
We protect data in transit and at rest using industry standard encryption, including TLS 1.3. Strict access controls and role-based permissions limit staff access to personal information to only what is necessary for their duties.
Operational Security
Regular security testing, third-party audits and staff training are part of our security programme. Systems are monitored for suspicious activity and we maintain incident response procedures to investigate and remediate potential breaches promptly.
Cookies and Tracking Technologies
Cookies and similar technologies are used to enable account sessions, remember preferences and measure site performance. Analytic cookies help us understand site usage while functional cookies support essential features. Most browsers allow users to block or delete cookies; doing so may affect site functionality. Users can manage cookie settings within their browser or device.
User Rights and Choices
Users may request access to the personal information we hold, ask for corrections, or request deletion where legal retention requirements do not apply. Rights also include withdrawing consent for direct marketing and objecting to certain processing. Requests can be made via our support channels and will be handled in line with applicable law. Identity verification is required before fulfilling sensitive requests.
Data Sharing and Third Parties
Personal data may be shared with payment processors, identity verification providers, game suppliers and hosting or analytics vendors to perform services on our behalf. Legal or regulatory requests may require us to disclose information to authorities. When third parties process data, contractual safeguards require them to protect information to our standards. Aggregated or anonymised data may be shared more broadly for analysis.
Data Retention
Data is retained only as long as necessary for the purposes outlined, to comply with legal obligations and to resolve disputes. Retention periods vary by data type; transactional and KYC records are kept in accordance with applicable regulatory requirements. When information is no longer required it will be securely deleted or anonymised.
Policy Updates
Changes to this policy will be posted on our site and, where appropriate, notified to affected users. Continued use of our services after an update indicates acceptance of the revised terms. For questions or to exercise your data rights, contact our support team and our Brango Gaming privacy contacts will assist you.